Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

HLTAHCS001 Mapping and Delivery Guide
Provide basic health service information to clients

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency HLTAHCS001 - Provide basic health service information to clients
Description
Employability Skills
Learning Outcomes and Application
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities
Slides
PPT
Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Clarify client needs for health service information.
  • Use effective questioning and actively listen to identify client information needs.
  • Consider cultural practices and beliefs when clarifying information needs of the client.
  • Seek assistance from supervisor, as required, to clarify client needs and sources of information.
  • Gather information that will meet client needs.
       
Element: Provide basic information about health services to client.
  • Use effective and culturally safe communication to deliver relevant health service information to the client.
  • Provide clear explanations of services offered by own health service organisation.
  • Provide basic details about external health service providers and types of services available in the community, state or territory.
  • Identify and use consumer based information resources relevant to client’s need to support client understanding.
  • Seek assistance from supervisor when client’s information needs exceed level of own ability.
  • Confirm client understanding of information and seek feedback to ensure information needs are satisfied.
  • Accurately record details of client interaction according to organisational procedures.
       

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Use effective questioning and actively listen to identify client information needs. 
Consider cultural practices and beliefs when clarifying information needs of the client. 
Seek assistance from supervisor, as required, to clarify client needs and sources of information. 
Gather information that will meet client needs. 
Use effective and culturally safe communication to deliver relevant health service information to the client. 
Provide clear explanations of services offered by own health service organisation. 
Provide basic details about external health service providers and types of services available in the community, state or territory. 
Identify and use consumer based information resources relevant to client’s need to support client understanding. 
Seek assistance from supervisor when client’s information needs exceed level of own ability. 
Confirm client understanding of information and seek feedback to ensure information needs are satisfied. 
Accurately record details of client interaction according to organisational procedures. 

Forms

Assessment Cover Sheet

HLTAHCS001 - Provide basic health service information to clients
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

HLTAHCS001 - Provide basic health service information to clients

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: